Refund Policy

Last updated: September 20, 2026

Because our products are digital and delivered instantly, purchases are generally non-refundable once you have received access to the product.

If something is wrong with your purchase, the product does not work as advertised, or you accidentally purchased the same product twice, please contact us and we will help.

Nothing in this policy limits any rights you may have under applicable consumer law.

Digital Products

Unless otherwise required by applicable law, purchases of digital products are generally non-refundable once the digital content has been delivered, accessed or downloaded.

This includes, but is not limited to, presets, templates, Motion Graphics Templates (MOGRTs), project files, plugins, applications, extensions and other downloadable digital products.

Please review the product description, compatibility requirements and other information provided on the product page before purchasing.

Change of Mind

Where permitted by applicable law, we do not offer refunds simply because you:

• changed your mind after receiving access to the Product;

• no longer need or want the Product;

• accidentally purchased a Product that you are able to use as described;

• expected a feature that was not advertised or included;

• purchased the Product for unsupported software, hardware or an unsupported software version; or

• lack the required software, hardware or knowledge to use the Product.

For consumers who have a statutory right of withdrawal, that right may end once delivery of digital content begins if you have expressly consented to immediate delivery and acknowledged that your right of withdrawal will therefore be lost, in accordance with applicable law.

Nothing in this policy limits any mandatory rights you may have under applicable consumer law.

Technical Issues

If a Product does not work as described, please contact us.

We will make reasonable efforts to resolve the issue through troubleshooting, installation assistance, an updated or replacement file, or another appropriate solution.

When contacting us, please include your order information and a description of the issue. Screenshots, screen recordings or error messages may help us identify the problem more quickly.

If the Product is defective or does not conform to what was advertised, you may also have additional rights and remedies under applicable consumer law.

Compatibility

Compatibility requirements are stated on the applicable product page where relevant.

Please make sure your software, operating system and hardware meet the stated requirements before purchasing.

We cannot generally provide a refund solely because a Product was purchased for software, hardware or a version that was not listed as supported at the time of purchase.

However, this does not affect any mandatory rights you may have under applicable law.

Duplicate Purchases

If you accidentally purchase the same Product more than once, please contact us as soon as possible.

Where we can verify that the purchases are genuine duplicates, we may refund the duplicate transaction.

Refunds We Approve

In addition to any refund or remedy required by law, we may choose to issue a refund at our discretion in exceptional circumstances.

Any discretionary refund provided on one occasion does not create an obligation to provide the same refund in another case.

Approved refunds will normally be returned to the original payment method.

Unauthorized Purchases

If you believe a purchase was made using your payment method without your authorization, please contact us as soon as possible at support@adobebasics.com.

Consumer Rights

Nothing in this Refund Policy excludes, restricts or replaces rights that cannot legally be excluded under applicable consumer protection law.

In particular, this policy does not limit your rights if digital content is defective, does not conform to the agreement, or has not been supplied as required by applicable law.

Contact

If you experience a problem with your purchase or believe you are entitled to a refund or other remedy, please contact:

support@adobebasics.com

Please include your order number, the email address used for the purchase and a brief description of the issue.