Refund Policy

Last updated: October 12, 2026

Because our products are digital and delivered instantly, purchases are generally non-refundable once you have received access to the product.

If something is wrong with your purchase, the product does not work as advertised, or you accidentally purchased the same product twice, please contact us and we will help.

Nothing in this policy limits any rights you may have under applicable consumer law.

Digital Products

Unless otherwise required by applicable law, purchases of digital products are generally non-refundable once the digital content has been delivered, accessed or downloaded.

This includes, but is not limited to, presets, templates, Motion Graphics Templates (MOGRTs), project files, plugins, applications, extensions and other downloadable digital products.

Please review the product description, compatibility requirements and other information provided on the product page before purchasing.

Change of Mind

Where permitted by applicable law, we do not offer refunds simply because you:

• changed your mind after receiving access to the Product;

• no longer need or want the Product;

• accidentally purchased a Product that you are able to use as described;

• expected a feature that was not advertised or included;

• purchased the Product for unsupported software, hardware or an unsupported software version; or

• lack the required software, hardware or knowledge to use the Product.

For consumers who have a statutory right of withdrawal, that right may end once delivery of digital content begins if you have expressly consented to immediate delivery and acknowledged that your right of withdrawal will therefore be lost, in accordance with applicable law.

Nothing in this policy limits any mandatory rights you may have under applicable consumer law.

Technical Issues

If a Product does not work as described, please contact us.

We will make reasonable efforts to resolve the issue through troubleshooting, installation assistance, an updated or replacement file, or another appropriate solution.

When contacting us, please include your order information and a description of the issue. Screenshots, screen recordings or error messages may help us identify the problem more quickly.

If the Product is defective or does not conform to what was advertised, you may also have additional rights and remedies under applicable consumer law.

Compatibility

Compatibility requirements are stated on the applicable product page where relevant.

Please make sure your software, operating system and hardware meet the stated requirements before purchasing.

We cannot generally provide a refund solely because a Product was purchased for software, hardware or a version that was not listed as supported at the time of purchase.

However, this does not affect any mandatory rights you may have under applicable law.

Duplicate Purchases

If you accidentally purchase the same Product more than once, please contact us as soon as possible.

Where we can verify that the purchases are genuine duplicates, we may refund the duplicate transaction.

License Keys

Some Products, such as our plugins and desktop apps (including BetterFX, QuickPaste and EaseFlow), are activated with a license key that is delivered when your order is paid.

If you cannot activate a license, for example because a key is not accepted or has reached its computer limit, please contact us before asking for a refund. Most activation problems can be solved quickly, and we can reset the computers registered to your key.

If an order is refunded, in full or in part, the license keys issued with that order may be deactivated and stop working the next time the app checks your license. If you keep Products from a partially refunded order, please contact us and we will make sure their keys stay active.

If a payment is disputed or charged back, the license keys issued with that order may be suspended while the dispute is open. If the dispute is resolved in our favour, we will restore them.

A refund of an EaseFlow Pro upgrade returns the upgraded key to the Standard edition. The original Standard purchase is not affected.

When a Product Counts as Delivered

A Product is delivered when its download link or license key is made available to you, for example on the order confirmation page after checkout, in the email sent to the address you used at checkout, or in your customer account.

By completing your purchase, you ask us to deliver your Product immediately. Where the law gives you a right of withdrawal, it ends when delivery begins, as described above. Downloading the files or activating a license key on a computer means you have received and started using the Product.

Payment Disputes and Chargebacks

If you have a problem with an order, please contact us at support@adobebasics.com before you contact your bank or payment provider. Almost every issue can be solved quickly, and contacting us first is the fastest way to a solution, including a refund where you are entitled to one.

If a payment for a Product that was delivered as described is disputed or charged back, we will respond to the dispute. We may provide the payment provider with information such as the order confirmation, the terms and policies that applied to the purchase, records showing that the Product was delivered (for example delivery emails, order page visits and downloads), license activation records (for example the dates and the computers on which the key was activated) and our correspondence with you.

While a dispute is open, the license keys and downloads for the order may be suspended. If the dispute is closed in our favour, we will restore them. If the payment is returned to you, your license to the Product ends and you must stop using it.

We may decline future orders from customers who dispute payments for Products that were delivered as described, to the extent permitted by applicable law.

Nothing in this section limits your right to use the protections offered by your payment provider or your rights under applicable consumer law.

Refunds We Approve

In addition to any refund or remedy required by law, we may choose to issue a refund at our discretion in exceptional circumstances.

Any discretionary refund provided on one occasion does not create an obligation to provide the same refund in another case.

Approved refunds will normally be returned to the original payment method.

Unauthorized Purchases

If you believe a purchase was made using your payment method without your authorization, please contact us as soon as possible at support@adobebasics.com.

Consumer Rights

Nothing in this Refund Policy excludes, restricts or replaces rights that cannot legally be excluded under applicable consumer protection law.

In particular, this policy does not limit your rights if digital content is defective, does not conform to the agreement, or has not been supplied as required by applicable law.

Contact

If you experience a problem with your purchase or believe you are entitled to a refund or other remedy, please contact:

support@adobebasics.com

Please include your order number, the email address used for the purchase and a brief description of the issue.