FAQ's

After completing your purchase, you will receive a download email with a direct link to your files. You can also download your files immediately from the order confirmation page after checkout.

Please check your spam or junk folder first. Sometimes the email can take a few minutes to arrive. If you still haven’t received it after 5 minutes, please contact us at support@adobebasics.com and we’ll help you access your files.

If you’re having issues, first try restarting Premiere Pro and your computer. Then, try removing the product and reinstalling it again. If the issue continues, contact us at support@adobebasics.com and include a screenshot or screen recording of the problem so we can help you faster.

Due to the nature of digital downloads, all sales are final and refunds are not available. Please review the product details carefully before purchasing. If you have any questions before buying, feel free to contact us at support@adobebasics.com.

All product updates are free for life. When a new version is available, you’ll receive an email with a download link. You can also access the latest version anytime from your customer account on our website.

Yes. Our products are designed to work on both Mac and Windows, as long as you are using the required Adobe software version listed on the product page.

You can find your downloads in the email you received after purchase and on the order confirmation page shown after checkout. If you have a customer account, you can also log in to your account on our website to view your orders and access your purchased files anytime.

Yes. If you have a customer account, you can log in anytime to access your purchased products and download the latest available versions.

To help us solve your issue faster, please include your order number, the product name, your Premiere Pro version, your operating system, and a screenshot or screen recording of the issue.

We do our best to respond as quickly as possible. Most support requests are answered within 24–48 hours.

Please contact us at support@adobebasics.com with your order number and the correct email address. We’ll help you update the order and access your files.

Yes. Contact us at support@adobebasics.com with your order number and the new email address you want connected to your order.

Our presets are made for both beginners and experienced editors. They help you save time by giving you smooth, ready-to-use effects that make your edits look cleaner and more professional without extra hassle.

Our Premiere Pro presets work with Adobe Premiere Pro 2019 or newer. Please check the specific product page for exact compatibility details.

Yes. Our presets work on both Mac and Windows versions of Adobe Premiere Pro.

No. The presets work natively inside Premiere Pro. No extra plugins are required.

Yes. The presets are designed to work with different aspect ratios, including vertical, square, and widescreen videos.

To import Premiere Pro presets, open the Effects panel by going to Window > Effects. Then right-click the Presets folder and choose Import Presets. Select the .prfpset file you downloaded and click Open.

The presets will now appear under the Presets folder. You can simply drag and drop them onto your clips to apply them.

For a full step-by-step tutorial, check out: How to Import Premiere Pro Presets.

When a new version is available, you’ll receive an email with a download link. You can also access the latest version anytime from your customer account on our website. All updates are free for life.

A MOGRT, short for Motion Graphics Template, is a customizable animation file used in Adobe Premiere Pro. It allows you to quickly add animated text, graphics, and effects to your videos without needing to build everything from scratch.

For Premiere Pro 2018–2024, open the Essential Graphics panel by going to Window > Essential Graphics. Then drag and drop your MOGRT file into the panel.

In Premiere Pro 2025 or newer, use the Graphics Templates panel instead. You can enable it by going to Window > Graphics Templates, then drag your MOGRT file into the panel.

After importing, you can add the template to your timeline and customize it directly inside Premiere Pro.

For a complete step-by-step guide, visit: How to Install & Customize MOGRT Files.

Our motion graphic templates work with Adobe Premiere Pro. Most templates work with Premiere Pro 2021 or newer, but compatibility can vary depending on the product. Please check the specific product description for exact version requirements.

First, try restarting Premiere Pro and your computer. Then try dragging the template onto your timeline again.

If it still doesn’t work, remove the template from Premiere Pro and import it again. If the problem continues, contact us at support@adobebasics.com and include a screenshot or screen recording of the issue.

No. Our templates work natively inside Adobe Premiere Pro. No extra plugins are required unless clearly stated on the product page.

Our motion graphic templates work with Adobe Premiere Pro. Most templates work with Premiere Pro 2021 or newer, but compatibility can vary depending on the product. Please check the specific product description for exact version requirements.

Yes. Our templates work on both Mac and Windows versions of Adobe Premiere Pro.

Yes. Our template files are compatible with all language versions of Premiere Pro, so you can use them regardless of your software language settings.

Yes. Our templates are designed to work with different aspect ratios, including vertical, square, and widescreen videos.

Yes. Our motion graphic templates have transparent backgrounds, so you can place them over any video without an unwanted background showing.

Yes. Our templates are designed to work with different aspect ratios, including vertical, square, and widescreen videos.

When a new version is released, you’ll receive an email with a download link. Simply download the updated template and replace the old version in Premiere Pro. You can also log in to your customer account anytime to download the latest version.

Yes. You can use our products in your own videos, client projects, social media content, YouTube videos, ads, and commercial work.

Yes. You can use our products in commercial video projects, including client work, paid ads, YouTube videos, social media content, and business content.

Yes. After purchasing, you can use the product in unlimited personal and commercial video projects.

No. Your purchase gives you a license to use the product files yourself. You may not share, resell, redistribute, upload, or give away the original product files or modified versions of the files.

Yes. You can sell or deliver finished videos that use our products, as long as you are not reselling or redistributing the actual product files.

A standard purchase is intended for one user. If you need access for a company, team, school, or agency, please apply for a business account or contact us for licensing options.

Yes. We offer company accounts for businesses, agencies, schools, and teams that need business invoicing, VAT reverse charge eligibility, or team licensing.

You can apply for a business account through our company account page. Please enter your company information, VAT number if applicable, and the email connected to your standard customer account if you already have one.

Once your business account has been reviewed and created, we will send you a confirmation email.

VAT reverse charge may be available for eligible businesses with a valid VAT number. Please create a business account and provide your company details so we can review your eligibility.

Yes. Business customers can receive invoices through a company account. If you already purchased using a standard customer account, contact us with your order number and company details so we can help you.