FAQ
General
How do I download my purchased files?
After completing your purchase, you will receive a download email with a direct link. You can also download your files immediately from the order confirmation page right after checkout.
What if I don’t receive the download email?
Please check your spam or junk folder first. Sometimes the email can take a few minutes to arrive. If you still don’t see it after 5 minutes, please contact us at support@adobebasics.com for help.
What should I do if the product doesn’t work or I’m having issues?
If the product doesn’t work or you’re having any problems, first try restarting Premiere Pro and your computer. Then, try removing the product and reinstalling it. If that doesn’t fix the issue, please contact us at support@adobebasics.com
Can I get a refund if I don’t like the product?
Due to the nature of digital downloads, all sales are final and refunds are not available. Please review product details carefully before purchasing. If you have any questions before buying, feel free to contact us at support@adobebasics.com.
How do I get updates for my purchased products?
All product updates are free for life. When a new version is available, you’ll get an email with a download link. You can also access the latest versions anytime from your user account on our website.
Premiere Pro Presets
Who are these presets for?
These presets are perfect for both beginners and experienced editors. It helps you save a lot of time by providing smooth, ready-to-use presets that make your edits look clean and professional—without any extra hassle.
What software do the presets work with?
The presets work with Adobe Premiere Pro 2019 or newer, both licensed and cracked versions.
Are these presets compatible with both Mac and Windows?
Yes. Our presets work perfectly on both Mac and Windows versions of Adobe Premiere Pro, so you can edit smoothly no matter which system you use.
Do I need any plugins?
No. The presets work natively in Premiere Pro—no plugins needed. Just import them and you’re ready to go.
Do the presets work with vertical video?
Yes. The presets are designed to work seamlessly with any aspect ratio, including vertical, square, and widescreen formats.
How do I import Premiere Pro presets?
To import Premiere Pro presets, open the Effects panel by going to Window > Effects. Then right-click the Presets folder and choose Import Presets. Select the .prfpset file you downloaded and click Open. The presets will now appear under the Presets folder—just drag and drop them onto your clips to apply the preset.
For a full step-by-step tutorial, check out: How to Import Premiere Pro Presets
How do I receive updates for the presets?
When a new version is available, you’ll get an email with a download link. You can also access the latest versions anytime from your user account on our website. All updates are free for life.
Motion Graphic Templates
How do I install Motion Graphic Templates in Premiere Pro?
For Premiere Pro 2018–2024, open the Essential Graphics panel by going to Window > Essential Graphics. Then, drag and drop your MOGRT file into the panel.
In Premiere Pro 2025, use the Graphics Templates tab instead—enable it via Window > Graphics Templates—and drag your MOGRT file there. After importing, you can add the MOGRT to your timeline and customize it.
For a complete step-by-step guide, visit: How to Install & Customize MOGRT Files
What should I do if the template doesn’t work?
If a template doesn’t work, first try restarting Premiere Pro and your computer. If it still doesn’t work, try dragging the template onto the timeline again.
If that fails, remove the template from Premiere Pro and import it again fully. If the problem continues, contact us at support@adobebasics.com for help.
Do I need plugins for these templates to work?
No. Our templates work natively in Adobe Premiere Pro—no plugins required. Just drag and drop them into the graphics templates window and you’re good to go.
Are these templates compatible with both Mac and Windows?
Yes. These our templates work perfectly on both Mac and Windows versions of Adobe Premiere Pro.
Do the templates work with any language version of Premiere Pro?
Yes. Our Templates files are fully compatible with all language versions of Premiere Pro, so you can use them regardless of your software’s language settings.
How do I update the templates if there’s a new version?
When a new version is released, you’ll receive an email with a download link. Simply download the updated template and replace the old one in Premiere Pro. You can also log in to your user account on our website anytime to download the latest version.
Do the templates work with vertical video?
Yes. Our templates are designed to work seamlessly with any aspect ratio, including vertical, square, and widescreen formats.
Is the background transparent?
Yes. All our templates have a transparent background, so you can easily put it over any video or design without any unwanted background showing.
What software do these templates work with?
Our templates work with Adobe Premiere Pro, both licensed and cracked versions. Most templates work with Premiere Pro 2021 or newer. Please refer to the specific product description for exact compatibility details.
What is a MOGRT?
A MOGRT, or Motion Graphics Template, is a customizable animation file used in Adobe Premiere Pro. It allows you to quickly add animations, text, and effects to your videos without needing After Effects.
Project Files
What software do I need to use the project files?
You need Adobe Premiere Pro or After Effects to use the project files. Please check the product page to see the exact software version required for each file.
Do these project files work on both Mac and Windows?
Yes, the project files are fully compatible with both Mac and Windows operating systems.
Are all assets included?
Yes, all images, videos, and media assets are included with the project files. However, fonts and third-party effects or plugins (like Deep Glow) are not included. You may need to install those separately if required.
Are third-party effects and plugins included?
No, the project files do not include any third-party effects or plugins. You will need to purchase and install them separately if required.
What should I do if I see missing files or errors?
If you're seeing missing files or error messages, it's most likely because some media is unlinked.
In After Effects or Premiere Pro, you can relink these files by right-clicking on the missing items and selecting "Replace Footage" or "Link Media." Then, navigate to the correct location on your computer.
If you're still having trouble, feel free to contact us at support@adobebasics.com and we’ll help you out.